Privacy Policy
First things first – your privacy is important to us. We know that’s what all these kinds of policy say, but we really mean it. You’ve placed your trust in us by using RSGRooms24.com services, and we value that trust. That means we’re committed to protecting and safeguarding any personal data you give us. We act in our customers' interest and are transparent about the processing of your personal data.
This document describes how we use and process your personal data, hopefully provided in a readable and transparent manner so you can understand where we’re coming from without dying of boredom. As an added bonus, it also tells you how to contact us if you have questions about your personal data, which we’re more than happy to answer. You should also check out our separate Cookie Statement, which tells you how RSGRooms24.com makes use of cookies and other similar technologies. For a better understanding of what we mean by our services please read the RSGRooms24.com Terms and Conditions.
If you’ve ever used our services before, you know that RSGRooms24.com offers online hotel booking services through our own websites and mobile apps, as well as through other online platforms like partners’ websites and social media. Why mention every one of these? It's good to know that all the information that follows applies to not one, not two, but all of these platforms. We have several platforms, but one Privacy Statement.
This one Privacy Statement applies to any kind of information we collect through these platforms or other means connected to these platforms (like emailing our Customer Service team, for example). It makes reading all of this a lot simpler. If you're one of our business partners, check out our Privacy Statement for Business Partners as well, to understand how personal data is further processed as part of the business relationship.
We might amend the Privacy Statement from time to time. If you care about your privacy, visit this page regularly to know exactly where you stand. If we make changes to the Privacy Statement which will have an impact on you (e.g. if we intend to process your personal data for other purposes than communicated in the past in this Privacy Statement), we'll notify you of these changes before the new activities begin.
The hard truth: If you disagree with this Privacy Policy, you should discontinue using our services. If you agree with our Privacy Statement, then you’re all set to book your next hotel. Let the good times roll!
What kind of personal information does we collect?
We can’t help you book the perfect accommodations without information, so when you use our services there are certain pieces of information we ask for. This is pretty basic stuff – your name, preferred contact details, the names of anybody traveling with you, and your payment information. You can decide to submit special requests for your upcoming Booking (e.g. certain preferences). In addition to this, we also collect information from your computer, phone tablet or other device you're using to access our services. This can include the IP address, the browser you're using, and your language settings. There are also situations when we receive information about you from others or automatically collect other information.
Why does we collect and use your personal data?
The main reason we ask you for personal details is a very good one – it’s to help administer your online bookings and ensure you get the best service possible. We also use your personal data to contact you and inform you about our latest deals and special offers that we think would interest you.
How does we share your data with third parties?
There are different parties integrated into the RSGRooms24.com services in various ways for various reasons. The main purpose is to share your data relevant for your Hotel Booking with the Hotel Provider to complete your Hotel Reservation. There are also other parties that can receive some of your data, which are parties we involve to provide you with the RSGRooms24.com services. These include financial institutions, advertisers, subsidiaries of the RSGRooms24.com corporate family and other affiliates of the RSGRooms24.com corporate family, or in some cases if we are required by applicable law, governmental or other authorities. We do not sell or rent your personal data.
How does we use mobile devices?
We offer free apps for a variety of mobile devices, as well as versions of our regular website that have been optimized for mobile and tablet browsing. These apps and mobile websites process the personal details you give us in much the same way as our website does, and they also allow you to use location services to find Hotel Services nearby, if you want us to. With your consent, we may send you push notifications with information about your Hotel Booking. You may grant us access to your location data or contact details in order to provide services requested by you. When you upload a picture from your mobile device, your picture may also be tagged with your location information. Please read the instructions of your mobile device to understand how to change the settings and enable the sharing of such data or the receipt of push notifications.
We make use of something known as cross-device tracking in order to optimize our services and marketing activities. With cross-device tracking, RSGRooms24.com is able to track user behavior across multiple devices. As part of cross-device tracking, RSGRooms24.com may combine data collected from a particular browser or mobile device with another computer or device linked to the computer or device from which the data was collected.
In order to optimize the content of the RSGRooms24.com newsletter, RSGRooms24.com combines the searches and reservations made from different computers and devices. You can unsubscribe from the RSGRooms24.com newsletter anytime.
Personalized advertisements shown to you on other websites or in apps, can be offered based on your activities on linked computers and devices. By amending your cookie settings on your device , you can change your cross-device tracking settings for advertisement purposes. You should know that logging out of your user account will not actually mean that you no longer receive personalized advertisements.
How does we use social media?
The use of social media services may be integrated with the RSGRooms24.com services in various ways, which can involve us collecting some of your personal data or the social media provider receiving some of your information.
What security and retention procedures does we put in place to safeguard your personal data?
We observe reasonable procedures to prevent unauthorized access to, and the misuse of, personal data.
We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.
We will retain your personal data for as long as we deem it necessary to enable you to use our services, to provide our services to you (including maintaining the online user account (if created)), to comply with applicable laws, to resolve disputes with any parties, and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All personal data we retain will be subject to this Privacy policy.
Data Protection Contacts
If you have any questions, comments, complaints or suggestions in relation to this policy, or any other concerns about the way in which we process information about you, please contact our Privacy Team at info@rsgrooms24.com.